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1. Is this the first time you have attended the Diabetic Eye Screening Service?
2. Did you receive an appointment letter?
Yes – Go to Q3No – Go to Q4I can’t remember – Go to Q4
3. If you received an appointment letter, how easy was the letter to understand?
Very easyFairly easyNeither easy nor difficultFairly difficultVery difficultI can’t remember
4. Did you contact the Booking Office to book/reschedule your appointment?
Yes – Go to Q5No – Go to Q6I can’t remember – Go to Q6
5. If you had to contact the Booking office to reschedule your appointment were you able to get an appointment convenient to you?
YesNoI can’t remember
6. If you have attended an appointment, how satisfied were you with…
Cleanliness of the venue
Very satisfiedFairly satisfiedNeither satisfied nor dissatisfiedFairly unsatisfiedVery unsatisfiedI don’t know
Ease of access
Helpfulness of staff
Friendliness of staff
7. How easy was it for you to find the information you needed?
Very easyFairly easyNeither easy nor difficultFairly difficultVery difficult
8. How did you find the choice of venues, appointments dates and times?
Very convenientConvenientNeither convenient or inconvenientInconvenientVery inconvenient
If inconvenient or very inconvenient, please explain why:
9. Is there anything you would like to tell us about concerning the diabetic eye screening programme in Kent & Medway?